As the personalised items are made to order, we do not accept returns unless they are faulty. If this is the case, you must notify us within 14 days of receipt and return it to us. A replacement will be sent out once your returned item is received.
If you are returning an item, please send to:
Lavender House Gift Company, 14 Lockers Park Lane, Hemel Hempstead, Herts, HP1 1TH
We recommend you use a recorded delivery service for your own protection. We cannot accept responsibility for postage fees or for any items damaged, lost or stolen in transit